About Us

The Company

Pyramid Innovation has joined the StatLab family of brands. To buy Pyramid products in the UK and Europe, please visit CellPath. For all other inquiries, please contact StatLab Medical Products

Pyramid Innovation Ltd is an ISO 9001:2015 certified, UK based company.  The founder members of the company were formerly the management and design team for the company that developed the first automated slide and cassette printers.

MAINS SUPPLY VOLTAGES

Our electrical equipment is for use with 220-240 volt 50Hz or 110-120 volt 60Hz mains supply.

Delivery Policy

We aim to ship postal orders placed before 15:00 GMT the same day - orders placed after this time will be shipped the following day (Monday - Friday).  For larger shipments that have to be despatched by courier, orders must be placed before 12:00 for next day delivery. Please note that due to COVID-19, deliveries cannot be guaranteed.

Express Delivery - Next working day courier service.

Standard Delivery - 1st Class Signed For Letter or Parcel Post.  This is not a guaranteed service and products can only be traced once a delivery has been made or attempted.   

Delivery method can be selected during the checkout process.  Costs are calculated by weight and displayed once the delivery method is selected. 

PRIVACY NOTICE

Pyramid Innovation Ltd values the privacy of your personal data - see our GDPR statement.  We DO NOT store any credit or debit card information.

PAYMENT TERMS 

We reserve the right to charge for goods at the price ruling on the date of despatch.  Product prices and transport costs are subject to change without prior notice.  Price and quantity discrepancies must be notified to us within 7 days of invoice date. In case of non-delivery this must be reported to us within 14 days of despatch date shown on invoice.

Returns Policy

Pyramid Innovation Ltd  is committed to ensuring that you receive the goods that you order in a good condition and offer a flexible returns policy.

If you want to return goods for any reason, you should contact us and and we will issue a Returns Authorisation Number (RMA) before sending any item/s back to us. Any product returned without an RMA will be refused.  You must also return a copy of your Original Sales Invoice as proof of purchase.

For your protection, please send items back well packaged and using the Royal Mail 1st Class posting or Standard Parcel Service for items weighing over 1kg. Please also ensure you retain your proof of posting for your reference. Pyramid Innovation cannot be held liable for items lost or damaged in transit by any postal service.

We reserve the right to apply a handling charge of up to 20% for goods ordered in error and do not usually accept the return of non-standard or special items.

Cooling-Off Period

By law you have the right to cancel any order within seven days of the day after the item is delivered to you. Therefore, you can cancel your order up to 7 days after the receipt of your order and your statutory rights will not be affected. To cancel your order send an email to our customer services team using the form on this website, quoting your order number.  If the order has not been despatched, we will ensure we stop the delivery process.  If however the order has already been sent, please inform us you wish to exercise your right to cancel your order and request an RMA.  We will refund your money less any delivery costs.  Please ensure all items are complete and in their original packaging.  They must be unused and in resalable condition. The item/s must be returned in an unused condition to qualify for the "cooling off period".

Unwanted Goods

Goods are not sold on a trial basis and unwanted goods that have been used can only be returned if they are able to be restocked as new. Items that have had their seals broken or need to be repackaged will be subject to a minimum handling fee of 25% off the purchase price to cover the inspection and packaging costs. We also reserve the right to refuse to refund monies for goods bought in error which are not re-saleable.

All monies paid for cancelled goods will be refunded within 30 days from date of cancellation.

Please note: It is a legal requirement that you take care of the goods and you are responsible for the carriage costs of returning goods to us unless we delivered goods to you in error, or if goods are faulty.

Incorrect, Faulty or Damaged Goods

In the unlikely event that a product arrives damaged or faulty, please contact us as within 14 days of the invoice date. We will issue you with an RMA and refund your postage or replace postage free. if you do not receive all your products ordered please email our customer services team, quoting your order number.

All items suspected of damage or showing a fault will be tested by us on receipt. If no fault can be found then the item will be returned to you at your own cost.  Goods found to be tampered with by the customer will not be replaced, but will be returned at the customers expense. If you are returning items for exchange please be aware that a second shipping charge may apply.  Your statutory rights as a consumer is not affected by this.

guarantee/warranty

Our equipment is warranted against any defects of material or workmanship which develop for any reason, except user abuse, within a period of one year following the tax point date shown on Pyramid Innovation's invoice.

In the event of the defect developing during the warranty period we will at our election repair or replace the equipment with a new or reconditioned model of equivalent quality.  Any obligation under warranty is subject to the instrument being returned to Pyramid Innovation at the consignor's cost.

In the event of replacement with a new or reconditioned model the replacement will continue the warranty period of the original.

It is the user's responsibility to ensure that the instrument is in good safe working order at all times and regular inspection is therefore recommended.

Health/Safety and Liability

Risk in products will pass at the time of delivery to the customer.  The customer is responsible for unloading and transporting large and/or heavy items from delivery vans.

In view of the hazards of certain solutions / mounting mediums / chemicals and equipment, the customer will be solely responsible for determining the suitability and specification of products, services, information and advice for its purposes.

Pyramid Innovation has the right, without notice, to supply products of different specifications, sources and pack size to that published or ordered.  The customer is required to ensure that the use of any products supplied by Pyramid Innovation do not infringe third party intellectual property rights.

In view of the above, liability of Pyramid Innovation for any loss or damage suffered by a customer and arising by reason of defects in the products or otherwise howsoever is limited to the invoice price of the products in respect of or in relation to which loss or damage is claimed.  Any liability accepted by Pyramid Innovation under these terms and conditions is in lieu of any warranty or condition implied by law as to the quality or fitness for any particular purpose of the products and save as provided in these terms and conditions Pyramid Innovation will not be under any liability, whether in contract, tort, breach of statutory duty or otherwise in respect of defects in products delivered or for any injury (other than death or personal injury caused by Pyramid Innovation negligence as defined in the Unfair Contract Terms Act 1977) damage or loss resulting from such defects or from any information, service or advice provided by Pyramid Innovation or its employees, contractors or agents.  In no event shall Pyramid Innovation be liable for any consequential loss whether or not resulting in force majeure.  The customer indemnifies Pyramid Innovation against any claims from its employees, contractors or agents. 

Environmental Policy

Pyramid Innovation Limited is committed to minimising the impact of its activities on the environment.  The key points of its strategy to achieve this are:

• Minimise waste by evaluating operations and ensuring they are as efficient as possible.
• The Company will comply with all relevant environmental legislation.
• The Company will train its staff to raise awareness of environmental issues and enlist their support in improving the Company’s performance.
• Actively promote recycling internally and amongst its customers and suppliers.
• Source and promote a product range to minimise the environmental impact of both production and distribution.

CUSTOMER SERVICE - PLEASE CONTACT [email protected] OR CALL +44(0) 1323 406650

 VAT Registration No. 152 1808 31